Refund Policy for RxBB

At RxBB, we are committed to providing a reliable and effective solution for healthcare providers. We understand that circumstances may occasionally require a refund, and we strive to make the refund process as transparent and fair as possible.

1. Eligibility for Refund

Refunds may be requested in the following circumstances:

  1. Technical Issues: If RxBB encounters significant technical problems that prevent you from using the application as intended.
  2. Service Unavailability: If our service is unavailable due to issues on our end for an extended period.
  3. Cancellation Requests: Refunds may be available upon early cancellation, based on our refund eligibility criteria outlined in your subscription agreement.

Refunds will not be provided under circumstances such as:

  1. Change of mind
  2. Dissatisfaction with features or design that align with the service description
  3. Misunderstanding of service capabilities or limitations when these are clearly outlined in our documentation

2. How to Request a Refund

To request a refund:

  1. Contact Support: Email our support team at support@rxbb.com with your request. Include your account details, reason for the refund request, and any relevant evidence (e.g., screenshots of issues).
  2. Provide Required Information: Our team may ask for additional information to assess your request accurately.
  3. Wait for Confirmation: Our support team will acknowledge receipt of your request and provide you with an estimated timeline for resolution.

3. Refund Approval Process

  1. Evaluation: Our team will evaluate your refund request against our eligibility criteria.
  2. Response Time: Refund requests are typically processed within 7-10 business days.
  3. Approval Notification: If approved, you will receive an email confirmation with details of the approved refund amount.

4. Issuing the Refund

  1. Refund Method: Refunds are issued to the original payment method on file. If this is not possible, an alternative payment method will be arranged.
  2. Processing Time: Once approved, refunds are typically processed within 3-5 business days, though processing times may vary based on your payment provider.

5. Contact Information

For any questions or further assistance with our refund policy, please reach out to our support team at support@rxbb.com.

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